Engaged Employees Do The Right Thing Because It’s The Right Thing To Do
Recently I was on a panel about the impact of cultural change on customer experience. My fellow panelists included Meltem Uysaler, a senior vice president of customer experience for Citi, and Patricia...
View ArticleThe CIO Is The Facilitator Of Engaging Employee Experiences
Employee engagement is a hot topic in many C-suites today. There's a growing body of research that says engaged employees are productive employees, contributing positively to the bottom line....
View ArticleEngaged Employees Expect IT Leaders To Understand Their Needs
My colleague Simon Yates and I have spent a good bit of time recently discussing the role of IT in creating engaging experiences for employees. We've proposed that IT leaders concern themselves with...
View ArticleLessons From A CIO Forum Conversation On Employee Engagement
Yesterday afternoon, I moderated a panel on the role the IT department can play in the business's employee engagement efforts. Any follower of this blog knows that this is a topic I've talked about a...
View ArticleThe Data Digest: Emotional Connections, Engaged Employees, And Better...
When Satya Nadella assumed his role as CEO of Microsoft, he shared a profound statement in a companywide email: "I truly believe that each of us must find meaning in our work. The best work happens...
View ArticleCommunication Is Key For Any Relationship
This is a guest post by Erna Esa, a Research Associate on the Customer Experience team based in Sydney.In the movie Love Actually, the chemistry between an Englishman (played by the very dashing Colin...
View ArticleThe Data Digest: Putting The "Work" In Social Network
We're all guilty of falling prey to the lure of social media and losing hours to it. But there's little doubt that social networking also encourages collaboration, creativity, and productivity -...
View ArticleThe Data Digest: Among Youth, Facebook Is Falling Behind
From introducing popular features that appeal to young users to designing entirely new platforms exclusive to youth, social networks are fighting to engage teens. But social media’s pursuit of teens is...
View ArticleHealthcare Predictions 2018
Digital Will Disrupt Siloed Healthcare Ecosystems in 2018 For those who have alarm fatigue from all the times disruption has been predicted for our industry, but never came to fruition, this time is...
View ArticleFunctional Programming Finally Goes Mainstream—Here’s What You Need To Know
Last week, Forrester released our take on functional programming (FP), “The New Dawn Of Functional Programming“. While FP isn’t a new concept, for tech professionals “functional programming” is going...
View ArticleAs CVS Goes Post-Digital, Walgreens Reverts to Pre-Digital
For a case study on how marketing must break from past practices, one needn’t look further than two recent announcements, one from CVS and the other from Walgreens. One company is pushing the...
View ArticleThe Equifax Breach Will Haunt Us In Years To Come
Data breaches are now so common – and so large – that we measure them in percentage of worldwide internet users. Although Equifax doesn’t even make it into the top 5 at 4.08% of the approximately 3.5...
View ArticleUnderstand your continuous deployment maturity
At Forrester, we have developed an assessment to help organizations understand their continuous deployment maturity. The assessment should take 10 minutes or less to complete with the outcome...
View ArticleAgile Only ? No thanks ! Agile + DevOps, Please!
In 2017 — although I suppose I should say in 2018, as it’s almost the end of December — it is simply unacceptable for any IT organization to focus on an Agile-only or DevOps-only journey. They are two...
View ArticleDerisking the AI Worker
When you get over the fear of a robot taking over your job – because if you see our robots today they are still pretty dumb – your next big concern is how these new workers are going to perform. It’s...
View ArticleFour Vendors Lead in The Forrester Wave: Enterprise Mobility Management, Q4 2017
Our recently released Forrester Wave: Enterprise Mobility Management, Q4 2017 uses 26 criteria to evaluate the top 13 mobility management solutions on the market today. Unlike in year’s past, this...
View ArticleLost In The Dark On Marketing Measurement? We’ll Show You The Light.
Marketers have a new measurement mandate: to measure effectiveness across all channels and tactics by using advanced marketing measurement techniques. Yet, marketers remain in the dark; they are...
View ArticleDrive More Impact From Data And Analytics With Insights Storytelling
We said this a year ago, but alas, we have to say it again. There’s a big insights-to-actions gap out there. Firms continue to invest in data, people, and technology, but in 2017, data and analytics...
View ArticleSearch Advertising Enters 2018 On The Cusp Of A Renaissance
In recent years, search has been the important but sleepy mainstay of the digital advertising market. Even though it garners the most digital advertising dollars, the attention paid to search has faded...
View ArticleKicking Off The New Year With A MELTDOWN
What An Interesting Start To The Year I didn’t expect the year to kick off the year with it raining iguanas in Florida, a gas pumping crisis in Oregon, or the discovery and release of two massive CPU...
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